Underground Utility Locating

UtiliQuest consistently strives to exceed industry performance and safety standards. Our clients feel confident knowing that a locate has been accurately performed before any excavation. UtiliQuest effectively executes millions of successful locates per year, reducing underground plant damages and allowing our clients to focus on their core competencies.

The combination of our safety culture, skilled staff, Nulca-accredited training, and state-of-the-art technology gives our clients confidence that each locate will be completed in accordance with customer specifications and applicable state laws.

Advanced Locating Technology

UtiliQuest utilizes state-of-the-art technology, including automated wireless workforce dispatch and ticket management systems. This technology suite allows us to:

  • Assure on-time completion of locates
  • Validate technician presence at the job site
  • Visibility to the work performed by each technician
  • Review technician’s completed locates within minutes
  • Produce unalterable electronic documentation of the work performed
  • Interface with all One-Call Center systems
  • Identify root causes of damages and develop necessary training
  • Enhance process improvement initiatives

eSketch, Virtual Manifest & EPR

Sketching with an electronic locate manifest tool (eSketch) allows locate technicians to record their activities at a proposed excavation site using ortho-photography images to produce a virtual manifest. The virtual manifest does not replace the physical utility locate marks on the site; rather, it documents those markings with American Public Works Association (APWA) color-coded lines for each facility located.
This documentation is a key component of the Enhanced Positive Response (EPR) that excavators can access before excavation occurs.

Q Manager – Ticket Management

Q Manager is our automated work order dispatch and ticket management system. Our technicians preview and organize their work while in the field, eliminating the need to return to the office. Q Manager enables us to provide valuable services to our nationwide client base, including collecting, analyzing, and sharing operational data to help improve technician training and education.

  • Assembles, tracks and coordinates One Call Notices with support for over 150+ different ticket formats.
  • Seamless integration with many systems including 4iQ Urbint, NTMS, PelicanCorp, Korterra, IRTH, Newtin, Geocall, Teldig, DigTrak or your own custom software!
  • Integrated damage tracking and process module.
  • Real-time positive response to One Call Centers, including a dual-response capability for a variety of custom needs.
  • Integration with multiple third-party applications such as Certusview’s e-Sketch platform, Omnilume, FieldCheck, or your own IT solution.
  • We utilize state-of-the-art cloud data centers to maintain over 100 million tickets online at any time.
  • We use a redundant Juniper-routed network with enhanced security. We are Sarbanes-Oxley compliant with oversight from world-class external auditors.
  • An experienced and highly trained IT staff is dedicated to supporting you.

Q Manager Ticket Flow

  1. 811 Notice/Ticket
  2. Tickets received by Q Manager
  3. Locate performs on-site locate assignment
  4. Sketch and manifest used to document locate
  5. Positive response sent and both electronic manifest/Q Manager records are created and stored

PAR – Plant at Risk

This software assesses facility risk by work type, excavator damage history, utility operator facility record data, utility locator damage history, and tenure. This assessment is performed both before and after underground locate activities take place. The technology allows our clients and UtiliQuest to allocate resources based on the risk score.

  • High Risk Excavations
  • High Potential for damage excavations
  • Job Specific Risk Assessment
  • Excavator Specific Risk Assessment
  • Dashboard tracking of prevention action steps

Facility Record Documentation Services

Our clients understand that a key component in damage prevention is accurate up-to-date facility records. Our specialized technicians help them collect and update that information in the client’s facility records. This service supports damage prevention programs, reduces damages and protects the public.

  • Facility record documentation for existing underground facilities
  • Integrated real-time facility record updates
  • Multiple digital formats available
recruitment
EPR – Enhanced Positive Response

Enhanced Positive Response provides the excavator with documentation that is created when the locate is performed. This data can be provided through the 811 system or directly to the excavator.

Leak Detection Services
  • Public safety
  • Reducing risk
  • Reducing loss
  • Electronic tracking of findings
Gas Meter Inspection
  • DIMP Compliance
  • Facility records verification
  • Validate that service lines are electronically locatable
  • Real-time notification of deficiencies
  • Identification of abnormal operating conditions